Customer Service and Operations Executive
- Promote excellent customer service and ensure satisfaction is delivered consistently.
- Complete bookings with carriers and submission of shipping instructions with great accuracy
- Build a strong relationship with customer in terms of high confidence level
- Communicate and follow-up with customer on the status of their shipments or deliveries.
- Understand individual customer’s processes
- Comply with company’s standard operating procedure (SOP) and quality policy.
- Communicate with superior to improve department processes.
- Perform any other tasks as and when assigned by the superior.